How to rectify Samsung Galaxy Note 3 update problems

Troubleshooting

Step 1: Reboot your phone.  Before doing anything, take a minute restarting your Galaxy Note 2. If it is a temporary device problem, a simple reboot could be able to resolve it. There were many owners who said this problem is temporary and could be fixed without doing anything.

Step 2: Clean the microphone hole. Using a needle, gently clean the hole at the bottom of the phone to get rid of corrosion. Most of the times, when this problem occurs, cleaning the hole could actually fix it; it’s worth the time and effort.

Step 3: Update your firmware. If there is an available update for your phone, don’t hesitate to download it and install into your phone. While Samsung didn’t acknowledge the problem as a bug, there were reports that OTA updates could fix it.

Step 4: Liquid damage. When the phone is exposed to water or liquid, some electronic components won’t function the way they should. This problem could be just one of the many problems you’ll face if that’s the case. If you’re sure it’s water that’s causing it, don’t turn the phone on instead bring it to an authorized technician to be cleaned and dried.

Step 5: Network problem. If the problem is due to a problem in the network, you cannot really do something to fix it but wait until the time the problem was resolved. But you can call the hotline to inquire or report about the issue.

Step 6: Hardware issue. The worst case scenario would be that the microphone is broken and needs replacement. If this is the case, it may take weeks or months before the phone would be returned to you. If you’re on a contract, you can request for a unit replacement from your provider. Issues like this, as long as the phone wasn’t exposed to liquid, are often covered by warranty.

Having problems with your phone?

Tell us about them by emailing us at rajapraty@gmail.com. Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.